A step-by-step walkthrough of your experience from the moment you arrive to when you drive away.
Whether it’s your first visit or your tenth, here’s what happens when you bring your car to Round One — so you know exactly what to expect.
1. Arrival and Reception
When you arrive, a Service Advisor greets you and takes your details. You explain what your car needs — whether it’s a routine service, a specific problem, or a full checkup. Your Service Advisor documents everything clearly and gives you a time estimate so you can plan your day.
2. Service and Communication
Your car is assigned to a technician. If anything unexpected is found during the service, your Service Advisor contacts you before any additional work is done — no surprises on the bill. You’ll know what’s being done and why.
3. Quality Check Before Release
Before you get your keys back, your car goes through a mandatory quality check. A Team Leader or Garage Supervisor inspects the completed work to make sure everything meets our standard. This step happens on every vehicle, every time — it’s not optional.
4. Payment and Departure
Payment is straightforward — cash or card accepted at all branches. Your Service Advisor walks you through what was done and any recommendations for your next visit. You leave with a clear service record and confidence that the work was verified.